Overview
At Ronyaz, we strive to provide our customers with a seamless shopping experience. However, we understand that sometimes plans change. This Cancellation Policy outlines the terms and conditions regarding order cancellations.
Order Cancellation
- Cancellation Period: Customers can cancel their orders within 24 hours of placing them. If you wish to cancel your order, please contact our customer service team as soon as possible.
- How to Cancel: To initiate a cancellation, please send an email to [email protected] with your order number and cancellation request. Our team will process your cancellation promptly.
- Refund Process: If your order is canceled successfully, a full refund will be issued to your original payment method within 3-5 business days. Please note that processing times may vary depending on your bank or payment provider.
Exceptions
- Customized Orders: Orders for customized or personalized items cannot be canceled once they are in production. Please double-check your order details before finalizing your purchase.
- Shipping Status: If your order has already been shipped, it cannot be canceled. In this case, you may return the item following our Return Policy.
Changes to this Policy
Ronyaz reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on this page, and we encourage our customers to review it periodically.
Contact Us
If you have any questions or concerns regarding our Cancellation Policy, please do not hesitate to reach out to our customer service team at [email protected]. We are here to assist you!