Introduction

At Ronyaz, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, our Return and Refund Policy outlines the steps you can take to return your items and request a refund.

Return Eligibility

To be eligible for a return, please ensure that:

  • The item is unused and in the same condition as you received it.
  • The item is in its original packaging, including all tags and accessories.
  • The return request is made within 30 days of receiving your order.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and a brief description of the reason for the return.
  2. Return Authorization: Upon approval, you will receive a Return Authorization (RA) number along with instructions on how to return your item.
  3. Prepare Your Package: Pack the item securely in its original packaging, including the RA number on the outside of the package.
  4. Ship the Item: Send the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure your return is received.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank’s processing times.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

Exchanges

If you need to exchange an item for the same item or a different size/color, please follow the return process above and place a new order for the desired item.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong item sent).

Changes to This Policy

Ronyaz reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]. We are here to assist you!

Thank you for shopping with Ronyaz!